Refund policy
Refund & Return Policy
Company Name: ReliableGoods
Owner: Brandon Gruber
Contact Email: support@reliablegoods.net
Our 30-Day Money-Back Guarantee
Every order is covered by a 30-day money-back guarantee: if you're not satisfied, you have 30 days after receiving your item to request a full refund.
The guarantee still applies after you've opened and used the product. Our products can only be judged by trying them, so an opened package or a used item does not void your refund. All we ask is that you:
- Request your refund within 30 days of delivery
- Include your order number (or other proof of purchase)
To start, email support@reliablegoods.net with your order number and a short note about what went wrong. We'll reply with next steps — in most cases you won't need to send anything back; you keep or donate the product and we simply issue your refund. If we ever do need something returned, we'll tell you clearly in our reply first — please don't mail anything back without hearing from us.
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at support@reliablegoods.net so we can evaluate the issue and resolve it promptly — with a replacement or a refund.
Non-Returnable Items
Gift cards are non-refundable. Everything else we sell is covered by the guarantee above.
Exchanges
Want a different item instead? Contact us and we'll arrange it — the fastest route is usually a refund on the original order and a new order for the item you want.
Refunds
Once your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit card provider may take additional time to process it. If more than 15 business days have passed since your refund was approved, please contact us at support@reliablegoods.net.