Shipping policy

Shipping Policy
Last updated: October 22, 2026

Thank you for shopping with ReliableGoods. Here's how and when your order will arrive.

Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after your order confirmation email. You'll receive a second email with your tracking link once your order has shipped. During busy periods processing can take a little longer, and if there's a significant delay we'll contact you by email.

Where We Ship
ReliableGoods currently ships within the United States only.

Shipping Rates and Delivery Estimates
Shipping is free on every order, and you will never see a shipping charge at checkout. Almost everything we sell ships from our fulfillment partner's warehouse overseas and takes about two weeks in transit after it ships, tracked the whole way. The Natural Flea and Tick Spray is the exception: it ships from a US warehouse and is usually in transit 2 to 7 business days. If you order both, they arrive as separate parcels with separate tracking numbers. If your tracking has not moved in 7 days, or your order has not arrived within 4 weeks, email support@reliablegoods.net and we'll make it right.

Shipment Confirmation and Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. The first scan can take a few days to show, and tracking often goes quiet for stretches while the parcel moves between carriers. You can also look your order up on our Track Your Order page.

Delays
We are not responsible for shipping delays caused by weather conditions, carrier delays, or incorrect or incomplete shipping addresses. If your order appears delayed beyond the estimated delivery window, please email support@reliablegoods.net and we'll be happy to help.