Shipping & Returns

Shipping

Processing: we pack your order and hand it to the carrier within 1 to 3 business days.

In transit: about 2 weeks after it ships. Almost everything we sell leaves our fulfillment partner's warehouse overseas rather than a US stockroom, so it is a longer trip than a domestic order. Every parcel is tracked the whole way.

The one exception: the Natural Flea and Tick Spray ships from a US warehouse and is usually in transit 2 to 7 business days.

Cost: free on every order. No minimum, and no shipping line appears at checkout.

Where we ship: the United States only.

More than one item: your order can arrive in separate parcels with separate tracking numbers and separate dates. Nothing is missing. If one has landed, the rest is still moving.

Tracking

You get a shipping confirmation email with a tracking link as soon as your parcel leaves the warehouse. That is a different email from your order confirmation. If it has been more than 3 business days and nothing has shown up, check spam, then email us and we will resend it. There is more detail on the Track Your Order page.

Returns and refunds

30 days from delivery. If it is not right, email us within 30 days of the day it arrives and we refund you in full. Opened and used is fine. You cannot judge a grooming tool without using it on an actual dog.

You usually keep the product. In most cases we do not ask you to mail anything back, so there is no return shipping for you to pay. If we ever do need an item returned we will say so in our reply first, so please do not send anything back before you hear from us.

How to start a return:

  1. Email support@reliablegoods.net with your order number and a line about what went wrong.
  2. We reply within 1 to 2 business days with next steps.
  3. Once the refund is approved it goes back to your original payment method within 10 business days. Your bank may take a few days longer to show it.

Damaged or wrong item: send a photo with your order number. Replacement or refund, your choice, and you keep the one that arrived.

Questions

Email support@reliablegoods.net. We read every message and answer within 1 to 2 business days, Monday through Friday.

The full legal terms live in the Shipping Policy and the Refund Policy. More answers on the FAQ.